Support

• Logging in to Security Training
  Monday, August 19, 2024
• Aspen is Unavailable
  Thursday, August 15, 2024
• Windows Co-Pilot
  Monday, June 10, 2024 copilot co-pilot turn off co-pilot turn off windows co-pilot windows co-pilot
• Logging in to RTI Studio
  Friday, March 22, 2024
• Zoom says its needs to be updated, contact IT department
  Wednesday, March 13, 2024 zoom zoom contact it zoom update
• Google Phone
  Friday, February 9, 2024 google phone google play store work outlook work outlook app
• iPhone Setup
  Updated: Thursday, January 18, 2024 iphone iphone setup setup iphone
• Android Connecting to EDUroam WIFI
  Updated: Wednesday, January 17, 2024 android phone on wifi connect my adroid phone to eduroam connect my android phone to wifi connecting android phone to eduroam
• EERO Router/Mesh System
  Updated: Friday, January 12, 2024 eero eero mesh eero mesh system eero router
• Printing from iphone
  Tuesday, December 5, 2023 iphone phone phone printing printing
• Google Read & Write Extension
  Updated: Monday, October 23, 2023 google read & write extension read and write extension read the text speak and read text speak my document speak to type
• Outlook Font Size
  Updated: Wednesday, October 18, 2023 outlook font size outlook font to big outlook font to small outlook typing is large outlook typing is small
• Windows Touchpad Mouse
  Monday, October 9, 2023 mouse not working touchpad not working trackpad not work
• Zoom for DPS
  Updated: Wednesday, October 4, 2023 dps zoom zoom dps bookmarks zoom for dps zoom for dps login
• Outlook Signature
  Updated: Monday, October 2, 2023 email signature microsoft outlook signature outlook dps signature outloook signature
• Blue & Red Headphones
  Updated: Tuesday, September 19, 2023 blue & red headphones blue & red headset blue and red headphones. headphones not working no sound from chromebook no sound from tablet
• Chromebook Black Screen, Light is on
  Updated: Monday, September 11, 2023 chromebook black screen chromebook won't turn on
• Reset Chrome Browser
  Updated: Monday, September 11, 2023 reset chrome browser settings reset the chrome browser
• Switching Cameras on Visualizer App
  Updated: Friday, September 8, 2023 change camera on visualizer app switching cameras on visualizer visualizer app switching cameras
• New Laptop/Computer Setup
  Wednesday, August 30, 2023 new computer setup new desktop setup new laptop setup new setup for outlook & chrome
• ViewSonic Board ON/OFF
  Wednesday, August 30, 2023 turn off viewsonic board turn on viewsonic board viewsonic on/off
• Chromebook Brightness
  Wednesday, August 30, 2023 adjust brightness chromebook brightness chromebook screen is dark screen is dark
• Darien Secure Print on DPS Computer
  Updated: Monday, August 28, 2023 darien secure print dps secure print
• New Voicemail? - How to setup your new VM
  Updated: Monday, August 28, 2023 voicemail voicemail password
• ViewSonic Keyboard On/Off
  Updated: Tuesday, August 15, 2023 turn off viewsonic keyboard turn on viewsonic keyboard viewsonic keyboard viewsonic keyboard not working viewsonice keyboard
• ViewSonic Keyboard On/Off
  Tuesday, August 15, 2023 turn off viewsonic keyboard turn on viewsonic keyboard viewsonic keyboard viewsonic keyboard not working viewsonice keyboard
• ViewSonic Touchscreen Locked
  Updated: Wednesday, May 17, 2023 touchscreen not working touchscreen not working on the viewsonic viewsonic touch screen not working viewsonic touchscreen locked viewsonic touchscreen locked viewsonic touchscreen
• Outlook Font Size
  Updated: Wednesday, May 10, 2023
• Math in Focus Student Book Missing
  Updated: Wednesday, May 10, 2023 math in focus student book missing mif student book missing student book missing for math in focus student book missing mif
• Password Change/Reset
  Updated: Monday, May 15, 2023 change dps password change password dps password reset password change password reset
• Copy Center Communication
  Updated: Tuesday, April 18, 2023 copy center copy center communication dear district print copy darien copy center darien print shop darien print shop icon
• Google Meet
  Updated: Thursday, March 23, 2023 google meet google meeting
• Weather Widget
  Tuesday, January 31, 2023 weather widget
• Reviewing Student's Web History In GoGuardian
  Updated: Wednesday, January 18, 2023 go guardian browsing history go guardian search history goguardian browsing history goguardian search history
• Forget Wifi on Windows Laptop
  Updated: Friday, February 17, 2023 can't connect to eduroam connect to eduroam forget wifi connection forget wifi connection on windows laptop windows laptop forgetwifi connection won't let me connect to eduroam
• BrainPOP
  Updated: Tuesday, December 20, 2022 brain pop brainpop brainpop class roster updating class roster in brainpop
• Logging into Student Apps from Home
  Updated: Monday, May 6, 2024 elementary students log in from home logging in from home logging into apps from home logging into student apps from home student apps student log in from home using clever badge at home
• Printing to Papercut from all devices
  Updated: Thursday, October 13, 2022 paper cut papercut printing printing to papercut printing to papercut from all devices
• NEW Phones at Ox Ridge - Quick Reference Guides
  Wednesday, September 21, 2022 6910 6930 history mitel phones shoretel voicemail
• DPS Device Repair
  Updated: Thursday, September 14, 2023 broken chromebook broken device broken device repair broken screen broken screen on chromebook chromebook broken chromebook dropped chromebook repair chromebook screen smudge chromebook won't turn on cracked laptop screen cracked screen darien device repair ticket darien device repair ticketschool device repair dps device repair dps device repair dps device dropped chromebook ipad repair ipad screen cracked laptop broken laptop dropped laptop repair missing key mouse pad stuck repair ticket trackpad not working
• Power wash Chromebook
  Updated: Tuesday, July 30, 2024 disk space low google play not loading no sound on chromebook no sound on tablet power wash chromebook powerwash chromebook powerwashing profile error
• Mac Printing from Docs, Sheets, Slides
  Updated: Friday, September 16, 2022 mac printing mac printing from google docs mac printing from google sheets mac printing from google slides
• Zoom Plugin for Outlook
  Updated: Tuesday, September 13, 2022 zoom plugin zoom plugin for outlook
• Hooking up home printer to a Chromebook
  Updated: Thursday, September 8, 2022 home printer hooking up a chromebook to home printer hooking up chromebook to personal printer hooking up home printer to chromebook printing at home
• Darien Secure Printing from personal devices Windows PCS
  Updated: Friday, September 2, 2022 darien secure print personal windows devices darien secure print windows darien secure printer printing from personal windows devices
• DPS Secure Print for MAC OSX Laptops & iMacs
  Updated: Friday, September 2, 2022 dps secure print osx dps xerox darien secure printer imac dps secure print mac printing
• Share my Outlook Calendar
  Updated: Thursday, August 25, 2022 outlook calendar share share calendar share outlook calendar
• Eduroam Wifi
  Updated: Thursday, September 14, 2023 dps network eduroam eduroam network eduroam wifi eduroam wifi eduroam wifi wifi connection
• Printing from Mac after password change
  Updated: Friday, May 6, 2022 macbook printing printing from mac printing from macbook
• Zoom PWA asking to Install on Chromebook or Tablet
  Updated: Thursday, April 28, 2022 tablet zoom tablet zoom pwa zoom pwa
• Bitmoji
  Monday, April 25, 2022 bitmoji
• How do I add a PDF preview handler to Outlook?
  Tuesday, March 8, 2022
• Update Chrome Browser
  Friday, February 18, 2022 update chrome browser
• Clear Chrome Cache History
  Updated: Thursday, March 30, 2023 browsing history chrome cache clear cache clear chrome cache clear chrome cache history delete browser cache clear history
• Calibrate Smartboard
  Monday, January 31, 2022 calibrate smartboard calibration smartboard pens
• Zoom Personal Meeting ID Settings
  Updated: Monday, January 3, 2022 personal meeting id zoom personal meeting id zoom personal meeting waiting room zoom pmi zoom waiting room
• Test Zoom Video & Audio
  Updated: Tuesday, February 1, 2022 test video audio test zoom audio & video test zoom video viewsonic audio zoom audio zoom video zoom viewsonic
• Adding Shared Calendar to Outlook
  Updated: Friday, December 3, 2021 adding shared calendar adding shared calendar to outlook existing shared calendar outlook calendar shared calendar
• Logging into Google Chrome/DPS bookmarks
  Updated: Friday, September 23, 2022 chrome login chrome sync dps bookmarks dps bookmarks missing dps bookmarks missing in chrome google chrome/dps bookmarks logging into chrome show dps bookmarks sync dps bookmarks turn on sync
• Adjusting the ViewSonic Volume
  Updated: Thursday, November 18, 2021 adjusting the viewsonic volume viewsonic volume
• Fixing HyperLinks in Outlook
  Updated: Friday, October 29, 2021 fixing hyperlinks fixing hyperlinks in outlook hyperlink in outlook hyperlinks outlook fixing hyperlinks outlook links
• Adding your Childs @darienps.org Account to the Chrome Browser
  Updated: Wednesday, October 20, 2021 adding an account to the chrome browser adding dps account to chrome browser
• Invite Students to your Google Classroom
  Updated: Wednesday, October 20, 2021 google classroom invite students to your google classroom joining google classroom
• Turn off Predictive Text in Google docs
  Tuesday, October 12, 2021 google docs predictive text turn off auto correct spelling turn off predictive text
• Google Drive Sharing Permissions
  Updated: Wednesday, October 6, 2021 change permissions google drive sharing permissions google fil/doc share button
• Flip Grid Educator Account
  Updated: Monday, September 13, 2021 flip grid flip grid account flip grid educator account flip grid teacher account
• Zoom Personal Meeting ID Authentication
  Updated: Wednesday, September 8, 2021 local zoom app require authentication zoom authentication zoom personal meeting id zoom personal meeting id authentication
• Connecting ViewSonic to Chromebook or desktop
  Tuesday, August 31, 2021 connecting to viewsonic viewsonic
• How to Ipevo & Zoom
  Updated: Monday, August 2, 2021 how to ipevo and zoom ipevo zoom
• ViewSonic - Non-functioning Touch
  Wednesday, June 9, 2021 touchscreen not working viewsonic viewsonic - non-functioning touch
• Zoom turn OFF Participants Video
  Updated: Tuesday, May 11, 2021 video participants zoom turn off participants video zoom video
• Zoom turn OFF Participants Audio
  Updated: Tuesday, May 11, 2021 mute participants zoom audio zoom turn off participants audio
• Unblocking someone in Zoom
  Updated: Tuesday, April 20, 2021 blocked in zoom unblocking someone in zoom zoom blocking
• Save Zoom Recording to Google drive
  Updated: Tuesday, April 20, 2021 save zoom recording save zoom recording to google drive zoom recordings
• Chromebook Won’t Turn On
  Updated: Tuesday, April 20, 2021 chromebook frozen chromebook won’t turn on
• Alternate Zoom Host/Co-Host (Zoom for DPS app)
  Updated: Friday, April 9, 2021 alternate zoom host/co-host alternate zoom host/co-host (zoom for dps app) zoom co-host
• Alternate Zoom Host/Co-Host (Local App)
  Updated: Friday, April 9, 2021 alternate zoom host/co-host alternate zoom host/co-host (local app) zoom co-host
• Add Printer to NON-DPS LAPTOP
  Updated: Monday, April 5, 2021 add printer add printer to non-dps laptop printer
• Remove a Co-Host DURING a Zoom Meeting
  Updated: Thursday, April 1, 2021 hosting privileges remove a co-host during a zoom meeting remove co-host remove zoom co host revoke co-host privileges withdraw co-host permission zoom meeting
• Add a Co-Host DURING a Zoom Meeting
  Updated: Thursday, April 1, 2021 add a co-host during a zoom meeting co host during zoom meeting co-host
• Add Zoom Co-Host BEFORE meeting
  Updated: Thursday, April 1, 2021 add zoom co-host add zoom co-host before meeting alternate host local zoom app
• How to rotate the screen on a Chromebook in your settings
  Updated: Tuesday, March 16, 2021 chromebook screen sideways chromebook screen upside down how to rotate the screen on a chromebook rotate chromebook screen
• Outlook Clear Email Address Entries & Cached Address Entries
  Updated: Tuesday, March 16, 2021 cached address entries delete email addresses email address email addresses individual entries outlook cached email addresses
• Can’t see Chrome Bookmarks/DPS Bookmarks
  Updated: Monday, March 15, 2021 bookmarks bookmarks bar chrome bookmarks chrome bookmarks/dps bookmarks dps bookmarks
• Chromebook change the Shelf position
  Updated: Wednesday, March 10, 2021 chromebook change the shelf position chromebook shelf chromebook start bar shelf position
• Chromebook Shortcut Keys
  Updated: Wednesday, March 10, 2021 chromebook shortcut keys shortcut keys
• Turn on/Block or Allow Pop-ups in Chrome
  Updated: Tuesday, March 9, 2021 chrome popups chrome pop-ups pop-ups turn on/block or allow pop-ups in chrome
• PDF’s Not Opening
  Updated: Tuesday, March 9, 2021 opening a pdf pdf’s pdf’s not opening
• Sending a Google doc/file as an attachment
  Updated: Monday, March 8, 2021 email a file from google drive email from google drive emailing a google doc emailing a google file emailing from google drive google doc/file sending a google doc/file as an attachment
• Chrome Open Specific pages each time
  Updated: Friday, March 5, 2021 chrome open pages each time chrome pages chrome specific pages current pages
• Chrome Continue where you left off after restarting or closing Chrome
  Updated: Friday, March 5, 2021 chrome continue chrome continue where you left off open chrome pages automatically
• Shoretel - Calls are not ringing, on phone (In A Meeting), all buttons lit
  Updated: Thursday, March 18, 2021 buttons buttons lit call handling call handling mode call state in a meeting phone ringing shoretel
• Chrome Set your Startup/Home Page
  Updated: Thursday, March 4, 2021 chrome home page chrome start up page click home launch chrome set home page show home button
• Set Preferred Wifi network on Chromebook
  Updated: Thursday, March 4, 2021 change wifi connected to the wrong wifi multiple wi-fi networks preferred wifi on chromebook select wi-fi set preferred wifi on chromebook wifi wifi connection wi-fi network
• Automatically connect to Wifi on Chromebook
  Updated: Thursday, March 4, 2021 automatically connect to wifi on chromebook chromebook wifi multiple wi-fi networks select wi-fi wifi connection wi-fi network
• Forget a Wifi Connection on Chromebook
  Updated: Thursday, September 14, 2023 change wifi connected to the wrong wifi forget wifi connection forget wifi on chromebook wifi wifi connection
• Outlook Junk Mail Folder
  Updated: Thursday, March 4, 2021 not junk not junk email outlook junk mail folder
• How To Set Outlook As Default Email
  Updated: Thursday, March 4, 2021 set outlook set outlook as default set outlook as default email
• How To Set Chrome As Default Browser
  Updated: Thursday, March 4, 2021 chrome as the default browser set chrome set chrome as the default browswer
• Outlook Add a Shared Calendar
  Updated: Thursday, March 4, 2021 outlook calendar outlook shared calendar shared calendar
• Update Chrome OS on a Chromebook
  Updated: Thursday, March 4, 2021 chrome os update chrome os update chrome os on chromebook update chromebook
• ProTraxx
  Updated: Thursday, March 4, 2021 protraxx protraxx log in
• Aspen
  Updated: Thursday, March 4, 2021 aspen aspen log in
• Voicemail
  Updated: Thursday, March 4, 2021 phone voicemail voicemail password
• Badge at Copier
  Updated: Thursday, March 4, 2021 new badge can replacement badge
• DPS Bookmarks Missing
  Updated: Thursday, March 4, 2021 dps book marks dps bookmarks dps bookmarks missing
• Google Drive Locally
  Updated: Thursday, March 4, 2021 google drive google drive access google drive locally
• Log Into Google Chrome Browser
  Updated: Thursday, March 4, 2021 google chrome browser log into chrome browser log into google chrome browser logging into google
• Setup Darien Email On iPhone or iPad
  Updated: Tuesday, May 9, 2023 darien email on ipad darien email on iphone. email on iphone setup email on ipad setup email on iphone
• Access Microsoft Outlook Online
  Updated: Thursday, March 4, 2021 access email online access outlook online microsoft outlook online outlook online
• Setup Microsoft Outlook On Windows Computer
  Updated: Thursday, March 4, 2021 email account email setup microsoft outlook outlook email setup microsoft outlook
• Change DPS Password
  Updated: Thursday, February 16, 2023 change dps password change password darien password dps password log in account password windows password
• Move or Drag a Google drive file
  Updated: Thursday, March 4, 2021 drag a google drive file move a google drive file move or drag google drive file
• Create a Google Drive folder
  Updated: Thursday, March 4, 2021 create google drive folder google drive folder
• Share Google Drive files/folder
  Updated: Thursday, March 4, 2021 google drive google drive sharing google file/folder sharing share google files/folders
• How do I stop annoying POP-UPs while using Chrome?
  Updated: Thursday, March 4, 2021 annoying pop-up chrome browser pop-ups google chrome browser pop ups pop-ups stop annoying pop-ups stop pop-ups
• How do I disable Microsoft Teams?
  Updated: Thursday, March 4, 2021 disable microsoft teams microsoft teams
• How do I stop inundated Spam in my email?
  Updated: Thursday, March 4, 2021 change password school related accounts spam email stop inundated spam
• I cannot connect to the internet on my desktop computer.
  Updated: Thursday, March 4, 2021 desktop internet internet not working on desktop
• The "Talk n Go microphone” is connected, but there is no sound coming from the speakers, how do I fix it?
  Updated: Thursday, March 4, 2021 no sound from talk n go talk n go microphone
• How do I fix No sound from speakers while using iPad?
  Updated: Thursday, March 4, 2021 no sound from speakers on ipad no sound on ipad
• I’m not getting any sound from the speakers while on my computer, is this an easy fix?
  Updated: Thursday, March 4, 2021 no sound from desktop no sound from desktop computer no sound from desktop speakers
• My desktop computer monitor says: NO signal on the screen, what do I do?
  Updated: Thursday, March 4, 2021 desktop computer monitor monitor says no signal no signal on monitor no signal on the screen signal
• My desktop computer monitor won’t come on, what do I do?
  Updated: Thursday, March 4, 2021 monitor won
• My Laptop/Chromebook won’t turn on.
  Updated: Thursday, March 4, 2021 laptop won
• My laptop screen is upside down.
  Updated: Thursday, March 4, 2021 laptop screen sideways laptop screen upside down
• Screen on the smartboard is upside-down
  Updated: Thursday, March 4, 2021 screen on the smartboard is upside-down smartboard image upside down
• My screen projected on the screen is very small.
  Updated: Thursday, March 4, 2021 image on projector is small my screen projected on the screen is very small
• I can see my full screen on my laptop but not on the smartboard.
  Updated: Thursday, March 4, 2021 full screen not displaying on smartboard full screen on my laptop but not on smartboard
• Smartboard will not reflect what's on my laptop.
  Updated: Thursday, March 4, 2021 smartboard not displaying what
• Why is it that I can hear my students while in Zoom on the Classroom computer but they can’t hear me?
  Updated: Thursday, March 4, 2021 my students can
• I have no sound while on my Zoom call from my Classroom computer.
  Updated: Thursday, March 4, 2021 no sound on my zoom call from classroom computer no sound on zoom call zoom call
• I don’t see an image from my in classroom projector even though it’s on and I have selected the correct image source.
  Updated: Thursday, March 4, 2021 classroom projector on but no image no image on classroom projector
• How do I access my DPS email from any school or personal computer?
  Updated: Thursday, March 4, 2021 access dps email access dps email from personal computer dps email from home laptop
• How do I access my Google drive from any school or personal computer?
  Updated: Thursday, March 4, 2021 access google drive from home computer access google drive from personal computer access google drive from personal laptop
• Why do my PDF’s open in Microsoft Edge instead of Adobe Reader?
  Updated: Thursday, March 4, 2021 pdf
• Why can’t I get to my Google Drive files from my shortcut on my computer all of a sudden?
  Updated: Tuesday, March 23, 2021 can google drive google drive files
• My classroom computer is on but there is no image on the monitor and I see an amber light.
  Updated: Thursday, March 4, 2021 amber light amber light on classroom computer no image on the monitor
• Why is my iPad not displaying an image on the projector?
  Updated: Thursday, March 4, 2021 ‘source’ button ipad not displaying image on projector select ‘screen mirroring’
• My projector is on but the in classroom computer screen isn’t showing up on the screen
  Updated: Thursday, March 4, 2021 classroom computer screen not on no display on classroom screen projector source’ button
• Checking voicemail while away from your phone
  Updated: Thursday, March 4, 2021 checking voicemail mitel shoretel voicemail
• Outlook Reading/Preview Pane
  Updated: Thursday, March 4, 2021 outlook preview outlook preview pane outlook reading pane
• Outlook Message Preview Lines
  Updated: Thursday, March 4, 2021 outlook email preview outlook message outlook message preview
• Controlling Microphone on Chromebook
  Updated: Thursday, March 4, 2021 contorlling microphone controlling microphone microphone sound microphone volume select audio settings teacher can
• Shutting down your Chromebook
  Updated: Thursday, March 4, 2021 power button shut down chromebook turn off chromebook
• Problems Connecting to Zoom on Chromebook
  Updated: Thursday, March 4, 2021 can connecting to zoom on chromebook zoom for dps zoom meetings
• Clever Badge
  Updated: Thursday, March 4, 2021 clever badge lost clever badge need clever badge
• GoGuardian Co-Teachers
  Updated: Thursday, March 4, 2021 co-teachers go guardian goguardian goguardian co-teachers helper level permissions teacher level permissions
• Create Chrome Browser Shortcut
  Updated: Thursday, March 4, 2021 browser shortcut chrome browser shortcut create chrome browser shortcut create web shortcut
• Zoom Share Screen
  Updated: Thursday, March 4, 2021 zoom local app sharing zoom screen share zoom screen sharing zoom share screen zoom sharing
• Zoom Desktop App
  Updated: Tuesday, February 6, 2024 local zoom app zoom conference room computer zoom desktop app zoom local app zoom log in zoom login
• Chromebook Microphone, Speaker & Headset
  Updated: Wednesday, September 22, 2021 chromebook headset chromebook internal microphone chromebook microphone chromebook speaker headset headset microphone internal mic microphone
• Chromebook Camera & Microphone
  Updated: Wednesday, March 17, 2021 chromebook camera chromebook camera & microphone chromebook microphone microphone test camera test camera test mic test mic & camera test microphone
• Zoom Require Authentication
  Updated: Thursday, March 4, 2021 authenticated user require authentication zoom authentication zoom require authentication
• Update Zoom Local App
  Updated: Thursday, March 4, 2021 update zoom updating zoom updating zoom local app
• DPS Secure Print
  Updated: Tuesday, March 12, 2024 i can't print print printer printing support dps secure print darien secure printthe printer trouble printing
• Can’t log into a Zoom meeting on Student Chromebook
  Updated: Thursday, March 4, 2021 can dps bookmark button provided zoom link require authentication zoom error message