DPS Device Repair

STUDENT DEVICES

Print out and completely fill in the attached repair ticket then tape it to the broken device
Submit an online support ticket for the broken device, click DPS Bookmarks, Darien Support Helpdesk
Have the student go to the media center and get a loaner device
Put the broken device into interoffice mail to Central Services
Once the original device is repaired, we will interoffice mail it back to the teacher
Have the student go to the media center and return the loaner device

STAFF DEVICES

Print out and completely fill in the attached repair ticket then tape it to the broken device
Submit an online support ticket for the broken device – please use another device to submit the ticket as yourself(this way we can communicate directly with you) click DPS Bookmarks, Darien Support Helpdesk
Once we have your ticket, we will work with you to try and get a loaner device
Put the broken device into interoffice mail to Central Services
As soon as it is repaired, we will communicate with you to swap devices

If the procedure above is not followed, there could be a chance the broken device repair will be delayed or returned unfixed.

Darien Device Repair Ticket
School:	Teacher Name/Grade:
Name:	Device Name/Number:
Username:	Password:
What seems to be the problem? Battery - won’t hold a charge Camera - (please explain below) Charger - not working Charging port - (please explain below) Display - too big or too small Keyboard - doesn’t type the correct symbols/letters (please explain below) Keyboard - missing a key/letter Microphone - (please explain below) Screen - cracked or distorted Touchpad - not responding Touchscreen - not working/not responding Wifi - not connecting If the problem isn’t listed above, please explain the problem below. Tape this slip on the Device

Creation date: 9/20/2022 10:47 AM Updated: 9/14/2023 8:21 AM